Rick Lowe
Many of us think government bureaucracies are hopeless, particularly when we have to deal with them on a daily basis. And the unfortunate thing is, we can't usually take our business elsewhere like we can when we don't like how we're treated in the private sector.
Nicholas Snow at Fee is correct when introducing a review of Professor Ludwig von Mises book, Bureaucracy, he writes:
"Most bureaucracies are seen as terribly inefficient. The average person may even rant about how terrible the DMV or post office is (no matter how much it tries to appear like a normal business). Most people may understand that the problem has to do with incentives, but they will still probably think there is no choice but for the State to perform such functions. They likely believe that making a few changes or putting in the right bureaucrats can fix things."