My wife and I just returned from a couple days holiday and had a very interesting experience at the Customs counter.
First of all the Customs agent was too busy text messaging or playing with her cell phone to make eye contact and greet us.
Second, she was not able to use her conveyor belt to make room for our additional suitcase until prompted to do so.
She finally made eye contact when asking if a tripod on our declaration was a camera.
It's intriguing that private businesses have to pay attention to customer service, and although we don't always get it right, it is a priority as most business people realise that we survive off of those people that patronise the businesses where we work.
Not so for Customs however.
It is well known that 50% to 60% of the Bahamas Government Revenue is from Customs/Import duty. With this in mind, one would think that priority would be placed on customer satisfaction.
Am I wrong?
To be continued...
